Enhanced Due Diligence vs Customer Experience

Calibrate EDD data requests strictly to identified risk indicators and automate document analysis to minimise customer burden while satisfying regulators.

CyberTRIZ analysis · Banking contradiction AML002 · one of 8,235 worked contradictions published by CyberTRIZ.AI

Regulations

FATF EU_GDPR MiFID_II ISO_31010

Business Context

High-risk customers require Enhanced Due Diligence, including additional documentation, source-of-funds analysis, beneficial ownership review, and senior approval. These requirements can frustrate legitimate customers.

Banking TRIZ Resolution

EDD should be proportional and transparent. Banks should request only information relevant to the specific risk indicators and use automated document analysis to reduce repetitive customer requests.

Recommended Banking TRIZ Principles

Principle 3 - Local Quality

Principle 15 - Dynamics

Principle 32 - Colour Changes

Principle 40 - Composite Materials

Expected Outcome

Better customer experience

Stronger EDD quality

Lower operational burden

Higher regulatory confidence

TRIZ principles applied

P3 Local QualityP15 DynamicsP32 Colour ChangesP40 Composite Materials

Controls that address this (13)

FATF-AML-001 - Implement Risk-Based AML/CFT Approachoperational · critical priority · Implement a risk-based approach to AML/CFT covering: national risk assessment awareness, institutional risk assessment, risk-based allocatio FATF-CDD-001 - Implement FATF-Standard Customer Due Diligenceoperational · critical priority · Apply CDD measures to all customers: identify and verify customer identity, identify beneficial owners, understand the purpose of the busine FATF-R1-001 - Institutional AML/CFT Risk Assessmentgovernance · critical priority · Conduct a comprehensive institutional AML/CFT risk assessment covering: products and services, customer types, delivery channels, and geogra