Strong Authentication vs Customer Convenience
Adopt condition-based maintenance programmes under ISO 55001 asset management to satisfy safety and seaworthiness obligations while maximising commercial uptime.
CyberTRIZ analysis · Banking contradiction F002 · one of 8,235 worked contradictions published by CyberTRIZ.AI
Regulations
Business Context
Multi-factor authentication significantly reduces fraud but may interrupt customer journeys and increase transaction abandonment.
Banking TRIZ Resolution
Adopt adaptive authentication where additional verification is requested only when behavioural analysis or transaction risk indicates elevated fraud probability.
Recommended Banking TRIZ Principles
Principle 15 - Dynamics
Principle 23 - Feedback
Principle 30 - Flexible Shells and Thin Films
Principle 40 - Composite Materials
Expected Outcome
Reduced customer friction
Stronger authentication
Lower abandonment
Better fraud prevention