Customer Consent vs User Convenience

Build a persistent consent dashboard so customers exercise GDPR rights once rather than re-authorising at every interaction with third-party providers.

CyberTRIZ analysis · Banking contradiction OB002 · one of 8,235 worked contradictions published by CyberTRIZ.AI

Regulations

EU_GDPR NIST_PRIVACY_FRAMEWORK ISO_10002 COBIT2019

Business Context

Customers must explicitly authorize data sharing with Third-Party Providers (TPPs), but repeated consent requests may reduce usability and digital adoption.

Banking TRIZ Resolution

Implement intuitive consent dashboards where customers can easily grant, review, modify, or revoke permissions without repeatedly completing the entire authorization process.

Recommended Principles

Principle 15 - Dynamics

Principle 25 - Self-Service

Principle 40 - Composite Materials

Expected Outcome

Better customer experience

Improved consent management

Stronger regulatory compliance

TRIZ principles applied

P15 DynamicsP25 Self-ServiceP40 Composite Materials

Controls that address this (22)

EU_GDPR-CTRL-001 - Daily safeguarding reconciliationoperational · critical priority · Daily reconciliation between safeguarded customer balances, core ledger balances and safeguarded bank accounts. Variances above EUR 100 must EU_GDPR-CTRL-002 - Critical ICT incident reportingoperational · critical priority · All major ICT incidents impacting payment services, customer data or availability must be classified within 4 hours and reported under DORA EU_GDPR-CTRL-003 - GDPR breach notification workflowoperational · critical priority · Personal data breaches must be assessed within 12 hours and reported to the Belgian DPA within 72 hours where risk to data subjects exists.