Customer Control vs Consent Fatigue
Implement a centralised consent dashboard with expiry alerts and one-click controls to satisfy GDPR granularity requirements without overwhelming customers.
CyberTRIZ analysis · Banking contradiction OB008 · one of 8,235 worked contradictions published by CyberTRIZ.AI
Regulations
Business Context
Open Banking gives customers complete control over data sharing, but repeated consent requests may create confusion and reduce service adoption.
Banking TRIZ Resolution
Provide centralized consent management with clear permission summaries, expiration reminders, and one-click renewal or revocation capabilities.
Recommended Principles
Principle 15 - Dynamics
Principle 25 - Self-Service
Principle 32 - Colour Changes
Expected Outcome
Better customer engagement
Easier consent management
Higher Open Banking adoption
TRIZ principles applied
P15 DynamicsP25 Self-ServiceP32 Colour Changes
Controls that address this (22)
EU_GDPR-CTRL-001 - Daily safeguarding reconciliationoperational · critical priority · Daily reconciliation between safeguarded customer balances, core ledger balances and safeguarded bank accounts. Variances above EUR 100 mustEU_GDPR-CTRL-002 - Critical ICT incident reportingoperational · critical priority · All major ICT incidents impacting payment services, customer data or availability must be classified within 4 hours and reported under DORA EU_GDPR-CTRL-003 - GDPR breach notification workflowoperational · critical priority · Personal data breaches must be assessed within 12 hours and reported to the Belgian DPA within 72 hours where risk to data subjects exists.