PD022
Mandate a common core metric layer across all process variants so enterprise reporting remains consistent regardless of local customisation.
CyberTRIZ analysis · Process contradiction PD022 · one of 8,235 worked contradictions published by CyberTRIZ.AI
Regulations
Greater Process Customization vs. Easier Enterprise Reporting
Business Context. Allowing business units to customize a shared process to their local needs improves fit, but heavy customization makes it difficult to produce consistent enterprise-wide reporting on how the process performs overall.
Process TRIZ Resolution. Rather than restricting customization to preserve reporting simplicity, organizations should require that all customized variants report against a common set of core metrics, regardless of how the underlying steps are configured locally.
Applicable TRIZ Principles
Principle 33 (Homogeneity) keeps the reporting interface consistent even as underlying process steps vary.
Principle 3 (Local Quality) allows local customization of steps while standardizing the metrics that measure them.
Principle 40 (Composite Materials) combines locally customized processes with a shared enterprise measurement layer.
Expected Outcome
Preserved local customization
Consistent enterprise reporting
Comparable performance data
Reduced reporting rework
Decision Indicators
Enterprise reports cannot compare performance across business units.
Each customized process variant tracks different metrics.
Reporting teams manually reconcile inconsistent data definitions.
Leadership cannot get a single view of overall process performance.
Customization requests do not consider reporting implications.
If several of these indicators are present, the contradiction is likely active and the Process TRIZ resolution above should be evaluated.