PG026

Publish safe aggregate governance metrics broadly while restricting case-level sensitive detail strictly to those with a legitimate need to know.

CyberTRIZ analysis · Process contradiction PG026 · one of 8,235 worked contradictions published by CyberTRIZ.AI

Regulations

EU_GDPR BE_NBB_GOVERNANCE_MANUAL_2022 ISO_27001 IIA_STANDARDS EU_NIS2

Greater Governance Transparency vs. Protection of Sensitive Process Data

Business Context. Transparent governance reporting builds trust with stakeholders and regulators, but some governance data, such as details of unresolved investigations or vulnerability findings, must remain protected until resolved.

Process TRIZ Resolution. Rather than withholding all governance detail to protect the sensitive minority, organizations should publish transparent aggregate governance metrics broadly while restricting access to case-level sensitive detail to those with a legitimate need to know.

Applicable TRIZ Principles

Principle 3 (Local Quality) applies different access rules to aggregate metrics versus case-level sensitive detail.

Principle 7 (Nested Doll) hides sensitive case-level detail inside broadly published aggregate reporting.

Principle 24 (Intermediary) uses an access-control layer to mediate who can view sensitive governance detail.

Expected Outcome

Broad governance transparency

Protected sensitive information

Maintained stakeholder trust

Clear access accountability

Decision Indicators

All governance reporting is withheld due to a small sensitive subset.

Stakeholders perceive governance as opaque despite genuine controls in place.

No aggregate reporting exists that could be shared safely.

Sensitive case detail circulates without appropriate access controls.

Transparency requests are denied without a clear classification rationale.

If several of these indicators are present, the contradiction is likely active and the Process TRIZ resolution above should be evaluated.

Controls that address this (22)

EU_GDPR-CTRL-001 - Daily safeguarding reconciliationoperational · critical priority · Daily reconciliation between safeguarded customer balances, core ledger balances and safeguarded bank accounts. Variances above EUR 100 must EU_GDPR-CTRL-002 - Critical ICT incident reportingoperational · critical priority · All major ICT incidents impacting payment services, customer data or availability must be classified within 4 hours and reported under DORA EU_GDPR-CTRL-003 - GDPR breach notification workflowoperational · critical priority · Personal data breaches must be assessed within 12 hours and reported to the Belgian DPA within 72 hours where risk to data subjects exists.