ICT Service Management

32 regulations apply to this sector.

Written for this sector

COBIT 2019Core framework for managing IT services and governance across organisations COBIT 2019Core framework for managing IT services and governance across organisations COBIT 2019Core framework for managing IT services and governance across organisations COBIT Design GuideDirectly supports design of IT service management governance structures DORAICT service management requirements are central to DORA obligations EU Data ActICT service providers must enable data portability and B2B/B2G data sharing.ISAE 3402Widely applied to IT and cloud service organizations for controls assurance ISO 20000International IT service management standard written for ICT service providers ISO 25010ICT service providers use software quality standards to define service levels.ISO 27031Directly addresses ICT service continuity and recovery readiness ISO 38500ICT service management organisations apply ISO 38500 for governance structures ISO 38507ICT managers use ISO 38507 to govern AI adoption in services ITIL 4ITIL 4 is the leading IT service management framework, directly targeting ICT service delivery.PRINCE2Widely adopted for IT and technology project governance.PRINCE2 AgileIT service delivery teams combine PRINCE2 governance with agile sprints.

Also applies

CMMI DEVICT service organisations use CMMI DEV to benchmark delivery maturity EBA ICT RiskICT service providers to financial firms affected by guidelines EBA OutsourcingThird-party ICT service providers to financial firms are in scope ISO 12207ICT service management uses ISO 12207 for software delivery and maintenance ISO 15288Relevant to ICT system lifecycle planning and service delivery ISO 19011ICT service audits apply ISO 19011 guidance for systematic audit programs ISO 33001Applied to assessing ICT service and software process maturity KanbanIT service teams use Kanban to manage and visualise service request flows.KanbanIT service teams use Kanban to manage and visualise service request flows.KanbanIT service teams use Kanban to manage and visualise service request flows.MAS TRMICT service management practices are central to MAS TRM compliance.MSPICT service organisations use MSP for managing large-scale technology programmes.SAFe 6.0Used to coordinate large-scale IT service and product delivery Scrum 2020Used in IT service delivery and management contexts SOC2ICT service providers use SOC 2 to demonstrate trust service criteria compliance.SSAE 18ICT service providers undergo SSAE 18 audits to demonstrate control effectiveness.TOGAF 10ICT service management uses TOGAF to align IT services with business architecture