ISO 20000

International standard for service management systems.

Jurisdiction: International / Framework
Issuer: ISO/IEC JTC 1
Effective: 2005-12-01

Sectors

ICT Service Management Technology Digital Infrastructure eGovernment Telecommunications

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Articles (30)

Scope and Governance — ApplicabilityRisk Assessment — GovernanceOperational Controls — Process RequirementsReporting and Escalation — Evidence and RecordsMonitoring and Evidence — Testing and AssuranceScope and Governance — ReportingRisk Assessment — RemediationOperational Controls — Third-Party ControlsReporting and Escalation — TrainingMonitoring and Evidence — Management ReviewScope and Governance — ApplicabilityRisk Assessment — GovernanceOperational Controls — Process RequirementsReporting and Escalation — Evidence and RecordsMonitoring and Evidence — Testing and AssuranceScope and Governance — ReportingRisk Assessment — RemediationOperational Controls — Third-Party ControlsReporting and Escalation — TrainingMonitoring and Evidence — Management ReviewScope and Governance — ApplicabilityRisk Assessment — GovernanceOperational Controls — Process RequirementsReporting and Escalation — Evidence and RecordsMonitoring and Evidence — Testing and AssuranceScope and Governance — ReportingRisk Assessment — RemediationOperational Controls — Third-Party ControlsReporting and Escalation — TrainingMonitoring and Evidence — Management Review